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3 Vocabulary 

Read the dialogues and complete them with the words in the box. Then listen and check your answers.

fire brigade calm down alarm emergency hurry engine ambulance shortly

1. Operator Which service? Fire, police or ?
Mrs Miggins Police, please.
Call handler Metropolitan Police. Where are you calling from?
Mrs Miggins You must ! It’s an ! The
burglar is getting away and my husband is chasing him.
Call handler , madam. What’s your address?
Mrs Miggins 99 Pogsville Avenue, near Lindon Park and my name’s Mary
© MM Publications
Miggins.
Call handler OK, wait for the police car. It’s on its way.

2. Operator Which service? Fire, police or ambulance?
Donna , please.
Call handler Fire emergency. Where do you need the fire to be sent?
Donna 32 Briset Street.
Call handler Where’s the fire?
Donna In our flat. It’s flat 9. The curtains caught fire but we
can’t put it out. And the didn’t go off.
We’ve evacuated the building and notified the other
residents as well.
Call handler OK, stay away from the building. The firefighters will
be there .

4 Speak

ROLE PLAY
Talk in pairs.
Student A go to page 101.
Student B go to page 104.

B. Read the text again and answer the questions.

1. How often do people ring for an ambulance in
the UK?
2. What number do you dial for an ambulance?
3. How much does the call cost from a mobile?
4. Who do you speak to first when you ring for an
ambulance?
5. Who takes all the information about the patient?

6. How long does a call usually last?

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