Page 123 - Traveller_2nd_Pre-Interm_SB_SE

Module
Culture page 5

A. Discuss.
• Do you know the emergency telephone numbers in your country?
• Have you ever had to call the emergency services?
B. Look at the numbers. Do they mean anything to you? Read the
text to find out what they mean.

911 999 311 112

© MM Publications
Call for help!

Emergency telephone numbers

In an emergency, the first thing to remember is to STAY CALM.
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Also, everybody should know the emergency telephone numbers in their country.
Also, everybody should know the emergency telephone numbers in their country. .
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In the USA In the UK
When there is an emergency, people call 911. It’s the emergency For emergency calls, people dial 999. In fact, it was
telephone number for the USA and the rest of North America. the first emergency number system ever used and it
The call is free from any phone and you can even call this started in London on 30 June 1937. A 999 call is free
th
number from a locked mobile phone. The people who answer too. The telephone operator answers your call and
the calls are called ‘dispatchers’ and they are trained to control asks ‘Which service do you need?’ Then they connect
the situation and help the callers stay calm. In fact, some of you to the correct emergency service: fire, police,
them even help people perform first aid or CPR. ambulance, or coastguard.
To make sure there aren’t too many calls to 911, in North You can also call 112, a free emergency telephone
America people can also call 311. This is a non-emergency number for all phones including mobiles. This
phone number used for incidents where there is no danger number is used in all European Union countries and
to life. not only the UK.
A three-digit number is not hard to remember. What is really important, though, is to remember that
these numbers are for emergency calls ONLY. Any other call wastes the dispatchers’ or telephone
operators’ time and this can easily put people’s lives in danger.
C. Read again and write T for True or F for False. PROJECT
1. You can’t call 911 from a mobile phone. Conduct an interview!
2. People don’t need to pay for an emergency phone call.
3. A dispatcher is the person who gives first aid to people in In order to get a better insight of how
the emergency services work, try to
need. come in contact with a person who has
4. For non-emergency situations people in the USA should been in an emergency situation and
has made use of an emergency phone
call 112. number. Think of what you would like
5. Telephone operators connect people to the emergency to know and prepare some questions
beforehand. Take notes during the
service according to the incident. interview and then make a presentation
6. 911 was the first emergency telephone number people used. in class with the information you
gathered.
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