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. LISTENING
A. Discuss. B. Listen to a conversation at a hotel between a man and
the receptionist. What is the man complaining about?
• Where do you usually stay when you
go on holiday? C. Listen again and write T for True or F for False.
• Have you ever had to complain at a 1. The man sent an email to the hotel from his room.
hotel? Why? 2. The receptionist tried to ring the man but the phone
• What is the worst experience you’ve didn’t work.
had at a hotel? 3. The man couldn’t use the Internet in his room.
. SPEAKING 4. The receptionist didn’t understand the man’s email.
INFORMATION GAP ACTIVITY 5. The man wants to change to a different room.
Talk in pairs. 6. There aren’t any other rooms available.
Students A & B: Go to the 7. The man can’t talk to the receptionist because
Speaking section. he has to go to a meeting.
© MM Publications
. WRITING
AN EMAIL ASKING FOR INFORMATION
A. This is an email Peter has sent to his friend, Gavin. Gavin recently stayed at a campsite and was very pleased
with it. Peter wants to go camping this summer and would like some information about it. What do you think
Peter is going to ask about? Read and check your answers.
From: peter_murphy@mail.com
To: gavinjones@mail.com
Subject: Camping
Hi Gavin,
How are things? Listen, you stayed at a campsite last summer and you really liked it there, right?
Well, I need some information. Could you tell me a bit more about it?
Firstly, can you hire tents there, or do I have to bring my own? Also, does it have showers and
what are they like? Finally, could you tell me how much it costs? Do you pay daily or every week?
I’m planning to go next month, so please send me a reply with any information. Thanks a lot.
Bye for now,
Peter
B. Read again and answer the questions. WRITING TASK
D. You are planning a trip to Paris. Your friend recently
1. How many questions does Peter ask about
the campsite? stayed at a hotel there and was very pleased with it.
Write an email to your friend asking for more information
2. Which words does he use to list them? about the hotel. Choose three ideas from activity C.
7
3. What kind of questions has he used? Your email should be between 80-100 words.
C. Look at the ideas. Tick () the kind of
information you would ask about if you wanted
to know more about a hotel.
When writing an email asking for information:
use set phrases to say why you are writing (e.g. I’m
prices parking
interested in... so..., I want some information about..., I’d
Wi-Fi connection air conditioning like to know...).
use words/phrases to list your questions (e.g. firstly, first
business centre TV of all, next, then, also, finally).
don’t use direct questions only. Use indirect questions
gym location
too (e.g. Can/Could you tell me...?, Do you know...?).
swimming pool close to public transport end by saying thanks and mentioning that you’d like a
reply as soon as possible.
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