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B Read the following phrases. Some of them were heard in the listening activity. Which set of phrases would you
hear while travelling by plane, and which would you hear while travelling by train? Label the boxes using Plane,
Train or Both.

• Please take all luggage and personal • What’s the next stop? • Please fasten your seat belts.
belongings with you.
• Passengers should proceed to • Here’s your boarding pass.
• Please keep bags out of the aisle. platform 6.
• Are you checking in any luggage?
• Please have your passports ready. • Stand clear of the doors.
• Please proceed to gate 20.
• Check the departures board for • If you have checked in luggage,
further information.
proceed to the baggage reclaim area.
• How much for a return ticket, please?

Listen 2 Speak
© MM Publications
You will hear a dialogue between a ROLE PLAY
travel agent and a customer. Listen and Talk in pairs using the ideas given.
answer the questions. Choose a, b or c.
1. Student A: You are a check-in agent at an airport.
1. What kind of holiday does the woman
choose for her family? • see / passport / ?
a. a seaside holiday • how many pieces of luggage / check in / ?
b. a holiday by a lake • put luggage / scales / ?
c. a mountain holiday • show me / hand luggage / ?
• Here’s your boarding pass.
2. When is the cheapest holiday available? • Please proceed to gate…
a. the irst week of September
b. the irst week of August Student B: You are a passenger checking in luggage.
c. the last week of July
3. Why doesn’t the woman choose the Lovely • Here you go.
Land Hotel? • take / laptop / on plane / ?
a. because meals are not included • which gate / go to?
b. because there is a swimming pool
c. because pets are not allowed
2. Student A: You work at a ticket office at a
4. What does the woman say about her family? railway station.
a. They like being active while on holiday.
b. They can a ford a £1,500 holiday. • help / you / ?
c. Her children are too young for water sports. • Please proceed to platform…
5. What is true about Luna’s House? Student B: You want to travel from your hometown
a. Entertainment is available at a close distance. to a nearby city by train, and you go to a ticket
b. Three meals a day are included in the price. office.
c. It’s a ifteen-minute walk from the beach.
• what time / next train to…?
• w h a t t i m e / n e x t t r a i n t o… ?
6. What is the woman NOT going to do today? • how long / train journey / ?
• how long / train journey / ?
a. pay £50 • how much / single ticket / ?
• how much / single ticket / ?
b. pay the whole amount • how much / return ticket / ?
• how much / return ticket / ?
c. book the room
• which platform / leave from / ?
• which platform / leave from / ?
3. Student A: You work at a shop in the city centre
that hires out bikes. Answer a customer’s
(Student B’s) questions.
Student B: You are visiting a city and want to
hire a bike to tour the city centre. Ask the shop
assistant (Student A) about prices, how long
you can keep the bike for and where he/she
recommends you go.

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