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A formal email/letter of complaint
A. Discuss the following questions.
• Have you ever bought anything from a shop only to ind that it was damaged when you got home?
If so, what did you do?
• Do you think that people should complain if something is wrong with a product they have bought?
Why? / Why not?
B. Paul Newton ordered a tablet he saw in an advertisement on the Internet, but he wasn’t satisfied
with the product he received. Below is the advertisement with his handwritten notes and his email of
complaint. Underline the sentences in the email which correspond to his notes.

only 16GB LSM4
© MM Publications
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Dear Sir/Madam, TA B L E T €199
€199
I am writing to complain about a tablet I
bought from you after seeing it advertised on Screen 32GB memory
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me
the Internet. I am extremely dissatis ied, as I difficult High quality touchscreen, ,
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feel that your advertisement was misleading. to see in easy to use anywhere,
easy to use anywhere,
big choice of apps
To begin with, your advertisement states that daylight big choice of apps
the tablet has got a 32GB memory. To my
great disappointment, I realised that after
16GB were illed, the tablet could not hold any missing
more iles. In addition, I recently tried to use
it outside, but the screen was very di icult to Comes with free headphones
see in bright sunshine. In your advertisement
you state otherwise. Finally, the tablet was
supposed to come with headphones. C. Find formal words/phrases in the email which mean
However, when I opened the box, I noticed the following:
that they were not included. 1. very unhappy
Considering the above problems, I would 2. not true and confusing
like to return the tablet and I demand a full
refund. I would appreciate your immediate 3. irst of all
response regarding this matter.
4. also
Thanking you in advance.
5. say
Yours faithfully,
6. missing
Paul Newton
7. I want my money back
Send
8. write back soon
D. Imagine that you ordered lens was THE LATEST TREND!
a pair of sunglasses scratched €149
that you had seen in an
advertisement. Read the Protect your eyes and look cool
advertisement and the case was at the same time!
notes you have made. plastic
Then read the tip in the
Writing Section and write
an email of complaint 100%
to the company that satisfaction
sold you the sunglasses, paid €10  available in a wide variety of colours guaranteed!
covering the points in or your money
your notes.  come with a leather case back
 no charge for postage and packing
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