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6e                        Listen




                                            Listen to a telephone conversation
                                      A
                                         and answer the questions.
                                         1.  Who is calling?
                                         2. Who does she ask for?
                                         3. Where is the person she wants to speak to?
                                         4. Who will call later?

              B     Complete the dialogues below with the phrases a-e.
                 Then listen and check your answers.
                 1.  A: Hello?                2. A: Hello?
                   B: Hello. It’s Lee. 1              B: Hello, Mrs Collins. 3
                   A: Yes, he is. Just a sec. 2            May I speak to Karen, please?  a. I’ll get him.
                   B: OK, thanks.               A: Hi, Anne. Sorry, she isn’t here   b. This is Anne.
                                                  right now. 4                   c.  Can I take a message?
                                                B: No, it’s OK. 5           Bye!  d. I’ll call back later.
                                                A: OK. Goodbye!                  e. Is Je f there, please?

              Speak


                 A     Listen to the phrases in the tables and repeat them.

                                                TELEPHONE LANGUAGE
                           Answering the phone                       Making a phone call
                    Hello?            © MM Publications
                                                       Hi. It’s Fay. / This is Fay.
                                                       Is Molly there, please?
                                                       Can/Could/May I speak/talk to Molly, please?

                    Just a sec/second. I’ll get her.   Thanks.
                    Hold on a minute.
                    One moment, please. Let me check.


                    Sorry, she isn’t here right now.   Can I leave a message? Can you tell her to call me?
                    I’m afraid she’s out at the moment.  OK, no problem.
                    Can I take a message?              It’s OK. I’ll call back later.
                    I can tell her to call you.
                    Call her on her mobile, OK?
                    Give her a call later.



              B  ROLE PLAY

                 Talk in pairs.
                                                                     STEP 2
                 STEP 1                                              Student A
                 Student A                                           Call Ted’s house again and ask for him.
                 Call a friend (e.g. Ted) at home and ask for him.
                 He isn’t there, so you talk to Student B, a member   Student B
                 of Ted’s family. Say that you will call back.       You are Ted’s brother/sister/mum/dad.
                                                                     Answer the phone and ask Student A to
                 Student B                                           wait while you get Ted.
                 You are Ted’s brother/sister/mum/dad. Answer the
                 phone and explain to Student A that Ted is not at
                 home. Take Student A’s message.

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