Page 88 - TTTP_3_SB_SE

7a it’s an emergency!

1 Warm-up 

A. Answer the following B. Listen to a boy calling for an ambulance and choose the
questions. correct picture.

• Do you know the emergency
services number(s) in your
country?
• Have you ever had to call the
© MM Publications
emergency services?

a b c
2 Read 

A. What information do you think you have to give when you ring for an
ambulance? Listen, read and find out.
CALLING FOR AN

The average person rings for an ambulance
every seven years. That’s not very often but IN THE UK
it’s important to know what to say.

Before dialling
The first thing to remember is to STAY The call handler doesn’t need to know the
CALM. Most delays are caused because the patient’s complete medical history. If it has
caller is panicking and can’t give an address. nothing to do with what’s wrong with the
Secondly, think for a moment about exactly patient now, then it’s not important. The
where you are. It’s very important. most important information is whether the
person is conscious and talking.
Dialling
The number to call for an ambulance is 999 It sounds like a lot
or 112. The call is free from any phone and to remember but the
you can dial these numbers on mobiles even average call lasts less
if they are locked.
than three minutes.
Just remember to
The call stay calm.
An operator will ask you: ‘Which service
do you need?’ and then connect you to a
call handler. First, you will be asked: ‘Where
would you like the ambulance to be sent?’
This is more important than what is wrong
with the patient because an ambulance is
sent to an address not to an injury. Secondly,
you will be asked: ‘What is wrong with the
person?’ Don’t give too many details.

86

To the Top_Plus_3_Serbia_SB_Mod7.indd 86 19/9/2019 4:53:48 µµ