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Speaking Section

6a Student B

Imagine you are an operator and then a call handler for the emergency services. Student A calls you
and asks for help. Look at the prompts below. Ask Student A questions and give him/her instructions.

Which service do you need?
...
Ambulance/Fire/Police emergency.
What’s the problem?
...
© MM Publications

Police

Remember to:

• ask for a name • ask what the problem is
• ask for an address • tell the caller not to panic

Ambulance
Emergency

Remember to:

• ask for an address
• ask what is wrong with the person
• ask if he/she is conscious and talking
• tell the caller to stay calm

Fire

Brigade

Remember to:

• ask for an address
• ask where exactly the fire is and what caused it
• tell the caller to evacuate the building and tell others to do so too
• tell the caller to stay away

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