Page 120 - TTTP_4_SB_SE

Writing Section

6e A report 7e Formal email/letter

of complaint
tip

W h e n y o u ’ r e w ri t i n g tip
When you’re writing a report on a place,
follow the plan below.
follow the plan below.
W h e n y o u ’ r e w ri t i n g
When you’re writing a formal email/letter of
complaint, follow the plan below.
complaint
Write the following at the top of the page:
To: GREETING
From:
Date:
Subject: OPENING PARAGRAPH
Use set phrases to state why you are writing and
INTRODUCTION give a general idea of your complaint.
State what the report is about and give some
general information about the place. Use phrases I am writing to complain / make a complaint
like: about...
The aim/purpose of this report is to... I feel I must complain about...
I am dissatisfied with...
This is a report on...
I feel it is absolutely unacceptable...
This report describes / deals with...
Unfortunately, it was nothing like I expected.
MAIN PART (2-4 paragraphs) Your advertisement was misleading.
Give information about different aspects of the
place. Have one paragraph for each aspect. MAIN PART (1-3 paragraphs)
Make your complaints clearly, giving necessary
CONCLUSION PARAGRAPH details and facts, but don’t include unnecessary
Give your overall opinion/impression and make a information. Use set phrases like:
suggestion if it is required. Use phrases like: The problem is...
All in all,... © MM Publications
To my surprise/disappointment...
To sum up,... I was shocked/surprised...
On the whole,...
In your advertisement you state otherwise.
In my opinion,...
To make matters worse...
I definitely recommend this place...
CONCLUSION PARAGRAPH
Use set phrases to state what action you would
remember like the reader to take and end your email/letter.
Considering the above problems, I wish
to return... and I demand a full refund / a
• Plan before you start. Make notes of what you replacement.
• Plan before you start. Make notes of what you
want to mention. I would be grateful if you could deal with this
want to mention.
• Use headings or number each paragraph and matter immediately.
• Use headings or number each paragraph and
leave a line in between the paragraphs to make
leave a line in between the paragraphs to make
the report clear and easy to read.
the report clear and easy to read. I would appreciate an immediate response.
• Use a topic sentence at the beginning of each Thanking you in advance.
• Use a topic sentence at the beginning of each
paragraph. This sentence introduces the central I look forward to hearing from you as soon as
paragraph. This sentence introduces the central
idea of the paragraph.
idea of the paragraph. possible.
• Write your report in a formal style. Keep in mind
• Write your report in a formal style. Keep in mind
who is going to read your report. SIGNING OFF
who is going to read your report.
• Include clear and factual information. Give your
• Include clear and factual information. Give your
opinion only in the conclusion.
opinion only in the conclusion.
remember
• Use linking words/phrases to join your ideas.
• Use linking words/phrases to join your ideas.
u
g
e
ag
n
al
m
a
l
or
U
s
• Use formal language. .
•
e
f
• Be firm but polite.
• Be firm but polite.
• Use linking words/phrases.
• Use linking words/phrases.
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